https://simson.net/wiki/index.php?title=ROI_on_usability&feed=atom&action=history
ROI on usability - Revision history
2024-03-29T13:18:41Z
Revision history for this page on the wiki
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https://simson.net/wiki/index.php?title=ROI_on_usability&diff=1707&oldid=prev
Simson at 19:11, 27 August 2017
2017-08-27T19:11:38Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:11, 27 August 2017</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [https://www.amazon.com/Cost-Justifying-Usability-Second-Interactive-Technologies/dp/0120958112 "Cost-Justifying Usability, Second Edition: An Update for the Internet Age, Second Edition"] (Interactive Technologies)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [https://www.amazon.com/Cost-Justifying-Usability-Second-Interactive-Technologies/dp/0120958112 "Cost-Justifying Usability, Second Edition: An Update for the Internet Age, Second Edition"] (Interactive Technologies)</div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">==Demonstrating ROI==</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">One of the preferred methods measure non-money related ROI is to conduct testing of productivity before and after changes are made, then to relate the changes in productivity to things that are important to the organization. For example, improvements in usability may result in:</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* Decreased training costs</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* Decreased employee hours on certain tasks, especially overtime hours.</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* Increased productivity.</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">These measurements can then be turned into a measure of ROI on usability improvements.</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Usability improvements do not need to be all made at the same time. A team can identify a specific area for usability improvements, perform before-and-after measurements, and then directly demonstrate ROI on the test project. This can then be used to justify addition usability expenditures. </ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Some things are hard to measure, including:</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* mental fatigue</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* user error rates</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* impact on morale and employee retention due to frustration over information technology</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Some case studies include:</ins></div></td></tr>
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<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* https://www.experiencedynamics.com/blog/2014/07/making-strong-business-case-roi-ux-infographic</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* http://www.uxpassion.com/blog/ux-roi-user-experience-return-on-investment/</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* https://www.quora.com/I-need-to-make-a-business-case-for-good-UI-UX-design-for-a-consulting-project-on-a-Facebook-application-Can-anyone-point-me-to-a-case-study-or-research-linking-the-impact-of-UX-UI-to-attracting-users-improving-conversion-rates-increasing-referrals-etc</ins></div></td></tr>
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Simson
https://simson.net/wiki/index.php?title=ROI_on_usability&diff=1706&oldid=prev
Simson: Created page with "Establishing ROI on usability: ==Guides from the NN Group== ===Reports to purchase=== * https://www.nngroup.com/reports/intranet-research-overview/ * https://www.nngroup.com/..."
2017-08-27T18:42:59Z
<p>Created page with "Establishing ROI on usability: ==Guides from the NN Group== ===Reports to purchase=== * https://www.nngroup.com/reports/intranet-research-overview/ * https://www.nngroup.com/..."</p>
<p><b>New page</b></p><div>Establishing ROI on usability:<br />
<br />
==Guides from the NN Group==<br />
===Reports to purchase===<br />
* https://www.nngroup.com/reports/intranet-research-overview/<br />
* https://www.nngroup.com/reports/usability-return-on-investment-roi/ --- Some examples of websites and the cost justification for usability:<br />
* https://www.nngroup.com/reports/10-best-intranets-2017/ (Intranet Design Annuals)<br />
* https://www.nngroup.com/reports/past-intranet-design-annuals/<br />
<br />
===Free Article===<br />
* [https://www.nngroup.com/articles/intranet-users-stuck-low-productivity/ "Intranet Users Stuck at Low Productivity"]<br />
<br />
* [https://www.nngroup.com/articles/intranet-usability-huge-advances/ "Intranet Usability Shows Huge Advances"]<br />
<br />
* [https://www.nngroup.com/articles/intranet-usability-the-trillion-dollar-question/ "Intranet Usability: The Trillion-Dollar Question"]<br />
<br />
* [https://www.nngroup.com/articles/usability-roi-declining-but-still-strong/ "Usability ROI Declining, But Still Strong"]<br />
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* [https://www.nngroup.com/articles/government-non-profits-usability-roi/ "Do Government Agencies and Non-Profits Get ROI From Usability?"]<br />
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<br />
==Books==<br />
<br />
* [https://www.amazon.com/Cost-Justifying-Usability-Second-Interactive-Technologies/dp/0120958112 "Cost-Justifying Usability, Second Edition: An Update for the Internet Age, Second Edition"] (Interactive Technologies)</div>
Simson