ROI on usability

Establishing ROI on usability:

Guides from the NN Group

Reports to purchase

• https://www.nngroup.com/reports/intranet-research-overview/
• https://www.nngroup.com/reports/usability-return-on-investment-roi/ --- Some examples of websites and the cost justification for usability:
• https://www.nngroup.com/reports/10-best-intranets-2017/ (Intranet Design Annuals)
• https://www.nngroup.com/reports/past-intranet-design-annuals/

Free Article

• "Intranet Users Stuck at Low Productivity"

• "Intranet Usability Shows Huge Advances"

• "Intranet Usability: The Trillion-Dollar Question"

• "Usability ROI Declining, But Still Strong"

• "Do Government Agencies and Non-Profits Get ROI From Usability?"

Books

• "Cost-Justifying Usability, Second Edition: An Update for the Internet Age, Second Edition" (Interactive Technologies)